How can I request a warranty for a product on Severux?

At Severux, we offer a straightforward and efficient process for submitting warranty requests. You can choose from two options:

1. Using our ticket system

Simply open a ticket through our support area. You can describe your issue in detail and attach images or documents if needed for warranty validation.

2. By registering your product and requesting an RMA

By creating a user account, you can register your product and request an RMA number directly from your profile.

During this process, you’ll be required to enter all relevant information, such as purchase date, order number, and a description of the issue. You can also upload images or files to help us assess the problem faster.

What happens after submitting the request?

Once we receive your request, our technical team will review the details and reply as soon as possible with the next steps. You’ll be able to track your case either through your account or directly within the ticket system.

If you have any questions along the way, feel free to contact us via our support form or helpdesk area.